Terms of Service

1. Overview & Business Information

These Terms of Service govern the mobile and doorstep device repair services provided by 24/7 Tech Repair ("we", "us", or "our"), operating at:

• Office 1: Unit 1A, 117 Great Hampton Street, Birmingham, B18 6BX
• Office 2: 133 Bewdley Road, Stourport-on-Severn, DY13 8XU
• Office 3: 19 Lombard Street, Stourport-on-Severn, DY13 8DR

By booking an appointment online, via WhatsApp, or over the phone, you agree to these Terms. If you do not agree with any part of these terms, please do not use our services.

2. Doorstep & 24/7 Call-Out Service

We provide on-site mobile phone repairs at your chosen residential or workplace location. Our technicians arrive equipped with mobile repair workstations and replacement hardware.

• Access: You must ensure a safe and reasonably lit environment for the technician to inspect and service your device.
• Time Windows: While we operate 24/7 and endeavor to meet exact arrival windows, arrival times may occasionally be subject to traffic or unforeseen emergency call-out delays. We will communicate any adjustments promptly via WhatsApp or phone.

3. Diagnostic, Quotations & Payment

We operate on a transparent pricing structure with no hidden fees:

• Pre-Repair Quotation: All estimated repair fees will be explained and agreed upon before work begins.
• Payment on Completion: Payment is due immediately upon the completion of repair and testing in your presence. We accept major debit/credit cards, contactless payment, bank transfers, and cash.
• No Fix, No Fee: If our technician cannot repair your device or diagnose a feasible solution, no labor fee is charged (subject to standard call-out terms for confirmed visits).

4. Customer Data & Backup Responsibility

It is your sole responsibility to create a comprehensive backup of all data, photos, documents, and contacts (via iCloud, Google Drive, or a PC) prior to handing over your device. 24/7 Tech Repair accepts no liability for loss of data, corrupted operating systems, or unrecoverable software contents.

5. Parts Warranty & Guarantees

We stand behind the quality of our craftsmanship and replacement components:

• Warranty Period: All newly installed replacement screens, batteries, speakers, microphones, and charging ports come with a parts and labor warranty against manufacturer defects.
• Exclusions: The warranty strictly does not cover accidental physical damage (such as cracks, pressure marks, or drops occurring after the repair), subsequent liquid ingress, intentional tampering, or unauthorized third-party modifications.

6. Water Damage Cleaning Disclaimer

Liquid damage cleaning is explicitly offered on a non-warranty, best-effort recovery basis. Liquid ingress creates micro-corrosion on motherboards and microchips that may continue to degrade over time. Cleaning internal components enhances the likelihood of reviving the device or retrieving crucial data, but long-term functionality cannot be guaranteed.

7. Cancellations & Rescheduling

If you need to reschedule or cancel a booking, please inform us as early as possible by calling 07394 079927 or messaging our WhatsApp line. This ensures our on-call technicians can be redirected to other urgent repair emergencies in the area.

8. Consumer Rights & Statutory Protections

Nothing in these terms limits or excludes your statutory rights under the UK Consumer Rights Act 2015. Services will always be carried out with reasonable care and skill, using quality parts fit for purpose.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.