Privacy Policy

1. Who We Are & Data Controller

24/7 Tech Repair ("we", "us", or "our") is the data controller responsible for personal data processed through our website (247techrepair.co.uk) and our mobile on-site repair operations across Stourport-on-Severn and surrounding regions.

Our registered operational addresses are:

• Unit 1A, 117 Great Hampton Street, Birmingham, B18 6BX
• 133 Bewdley Road, Stourport-on-Severn, DY13 8XU
• 19 Lombard Street, Stourport-on-Severn, DY13 8DR

2. Personal Data We Collect

When you request a quote, book a repair, or contact our team, we collect the minimum necessary data to fulfill our services:

• Contact Details: Your full name, telephone number, and email address.
• Doorstep Location: Your residential or business address and postcode in Stourport or nearby areas for technician dispatch.
• Device Information: Device manufacturer, model, fault description, and warranty records.
• Communications: Records of WhatsApp messages, phone inquiries, and service feedback.

3. Lawful Basis for Processing

We process your personal information under the following legal bases as set out by the UK General Data Protection Regulation (UK GDPR):

• Contractual Performance: Processing necessary to dispatch a technician, perform your requested phone repair, and issue an invoice.
• Legitimate Interests: Managing parts warranty records, customer service follow-ups, and business accounting.
• Consent: When you initiate direct communication with us via WhatsApp, phone, or our contact forms.

4. On-Site Device Privacy & Confidentiality

When repairing your device:

• We do not access, browse, copy, or transfer any private user content (including photos, messages, browsing history, or personal files).
• Diagnostic testing is strictly restricted to hardware functionality verification (touch digitizer responsiveness, screen colors, ear speakers, microphones, and camera sensor alignment).
• Whenever possible, testing is performed directly in your presence at your doorstep.

5. WhatsApp & Third-Party Service Providers

We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers essential for our operations:

• WhatsApp (Meta Platforms): Used for rapid booking notifications and technician dispatch updates. Communications are subject to WhatsApp's standard end-to-end encryption.
• Payment Processors: For secure, encrypted on-site card payments. We never store raw card numbers.
• Navigation Services: Postal addresses are entered into mapping software strictly to route technicians to your doorstep.

6. Data Retention Period

We retain customer details and transaction records only for as long as necessary to satisfy the purpose for which they were collected, including satisfying legal, accounting, tax, and warranty verification requirements (typically up to 6 years in accordance with UK statutory accounting rules).

7. Your Rights Under UK GDPR

As a UK resident, you hold statutory rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no ongoing legal basis to retain it.
• Right to Object: Object to processing based on legitimate interests.

8. Contact Us & Regulatory Complaints

If you have questions about this policy or wish to exercise any of your data rights, contact us at:

You also have the right to lodge a complaint with the UK supervisory authority for data protection:
Information Commissioner's Office (ICO) at ico.org.uk.